In our test environment we have found some crashing issues on the viewer side on some of the PCs. It is not the case with all the computers and it’s inconsistent. I guess luck plays a part here

After playing viewer for long duration it crashes showing an error message that points to flash9f.ocx flash plug in. This is because of the compatibility mismatch between the flash plug in and the the browser you are using it with.

This is how the error details for Internet Explorer 6 looks like

Flash9f.ocx crashing error details with IE6

After searching on various forums one of the common possibilities for this error seems to be the upgrade to Internet Explorer 7 from Internet Explorer 6 OR vice-verse. User upgrades from IE6 (which already has flash plug in installed) to IE7. This could have corrupt the flash plug in in registry values.

We have not faced any such issues in Firefox. The immediate workaround would be to switch to Firefox for playing the locations. Please install the the Firefox full screen plug in to play the location in full screen mode in Firefox.

If Internet Explorer is the priority, below are some links to the forums which may help you. They talk about a clean installation of flash plugin.

1. Go to this Microsoft forum thread and search for 15 Jun 2008, 11:12 PM UTC comment. Follow the steps mentioned in the comment. It worked for few users. It might work for you.
2. Another possible resolution posted at this Google forum thread. Search for ‘Aug 4, 8:32′ and refer the comments. A user posted this comment after getting through with this bug.

For more information on this error please refer the links below:

• Adobe forum
• Adobe bug database status A bug related to flash9f.ocx is marked open here. You might want to keep a check on this link for a possible resolution in the near future.
• Nabble This link points to the issue faced by a user using a different application which is flash based. This aligns pretty much the same with the scenario in which we have faced the issue in our labs.

Please refer the links mentioned in this post. Please do write to us if the links mentioned above or any other method worked for you. It would help us spreading the word to other users who are facing this issue. You can reach us at support@infosignz.com